Kiki's Medical Supplies
Shipping & Delivery
Last updated: 13 July 2026
We deliver quality medical supplies to customers across Kenya and worldwide from our base in Nairobi. Here's where we deliver, what it costs, and how long it takes.
1. Pickup & our store
You're welcome to collect your order from our shop at London Beauty Building, 4th Floor, Suite A6, Taveta Road, Nairobi CBD (Mon–Fri · 8:00–17:00; Sat · 9:00–13:00). CBD drop-off is also available from KSh 100.
2. Nairobi delivery zones
Within Nairobi, delivery is priced by distance from the CBD. The exact fee for your area is shown at checkout; typical rates:
| Area (examples) | From (KSh) |
|---|---|
| CBD drop-off / pickup | 100 |
| Upperhill · Chiromo · City Stadium | 250 |
| Muthaiga · Westlands · South B/C · Karura · Kibera | 300 |
| Ridgeways · Junction · Garden City · Outering · Allsops · EABL | 400–450 |
| Kangemi · Imara | 500 |
| Loresho · Uthiru | 600 |
| Pipeline · Kabanas | 700 |
Outer zones are charged by range: 12–15 km ≈ KSh 900, 15–18 km ≈ KSh 1,000, and 18 km+ ≈ KSh 1,200. Rates shown are for bus / public couriers; for a specific private courier, please call us.
3. Rest of Kenya
Deliveries to Central, Rift Valley, Western, Coastal, Nyanza and North-Eastern regions are from KSh 300via public courier, applied after checkout. For a preferred private courier, give us a call and we'll arrange it.
4. International shipping
We ship worldwide to reach healthcare professionals, institutions and individuals wherever they are. International rates depend on destination, weight and carrier and are quoted before dispatch — email sales@kikismedsupplies.com with your items and delivery country for a quote. Any import duties or taxes charged by the destination country are the customer's responsibility.
5. Timelines & tracking
After checkout you receive an order reference (KMC-XXXXX) and a live status page. We confirm dispatch by call, SMS or WhatsApp, and pass on a courier tracking number where one is provided. Made-to-order and embroidered items add production time before dispatch.
6. Risk & inspection
Risk passes to you on delivery. Please inspect your order on arrival and report any damage or shortage within 48 hours so we can put it right.